About Us

Founded in 2015, Globikom Group is a technology company specializing in networking, connectivity, and IT infrastructure solutions. Through our online platform, globikom.com, we supply a broad range of enterprise-grade and service-provider networking equipment, including routers, switches, wireless systems, and supporting network components.

Globikom focuses on delivering reliable, scalable, and standards-compliant solutions designed to support modern network environments. Our portfolio serves SMEs, system integrators, ISPs, and IT professionals, addressing use cases such as LAN/WAN deployment, wireless backhaul, last-mile connectivity, and network expansion.

We work with established technology vendors and emphasize performance, interoperability, and long-term network stability. Beyond product supply, we provide technical guidance and solution-oriented support to help customers design, deploy, and maintain efficient network infrastructures.

At Globikom, our objective is to enable robust, secure, and future-ready networks by combining quality hardware, technical expertise, and dependable service.

Warranty

All goods are covered by a 12 month return to base warranty unless otherwise stated. Our liability under this warranty is limited to the value of the goods and does not extend to any consequential loss, however incurred. The return to base warranty includes return shipping back to our address. Warranty replacement items will have a 3 month warranty or the balance of the warranty on the original item, whichever is the longer. We reserve the right to substitute warranty items with a product of similar or better specification.

Technical Support

Technical Support can be called on +254 118 510 003. Technical support opening hours are 8:30 am – 5 pm Monday to Friday.

Returns Policy

If you cancel an order and wish to return the goods you must confirm, in writing, to us within 14 days from receipt that the goods are received. If your order is split this notification must be made within 14 days from receipt of the last item in your order. (The notification to us can be made by email – support@globikom.com)

You must ensure that reasonable care is taken of the goods and that they are returned to us by some form of insured, signed for carrier at your expense. Please ensure goods are wrapped to avoid a restocking charge.

On receipt of the returned items, they will be checked and tested to determine that reasonable care has been taken and then we shall credit you with the amount paid for the goods. If a priority shipping method was selected at the time of order you will not be refunded for this.

Your right to cancel is not extended to goods made to your specifications, such as custom-made cables, or to special ad hoc orders made with our suppliers. If returning items please ensure that they are packed in a secure box or bag (ie do not just tape up the presentation box and put delivery labels on it!). We reserve the right to apply a restocking charge for items returned in an unsaleable condition. Note this applies to packaging, manuals, CDs and accessories etc as well as the listed product.

Privacy Policy

All information provided on your order is handled in the strictest confidence. We do not sell any of your information, and the information provided (including ex-directory phone numbers) are only used in conjunction with your order. We do have an opt in news update, if you subscribe to this, please be assured we will not sell or pass on your email address to any third parties.

Delivery Charges

Delivery Charges are calculated on weight and destination. If you add the items you require to the shopping trolley you can see the delivery options instantly.