Fortinet FortiCare Support and Hardware Maintenance Service

Description

Fortinet FortiCare Support and Hardware Maintenance Service

The Fortinet FortiCare support service helps businesses maintain and support their Fortinet network security infrastructure. Depending on the selected service level, FortiCare can provide technical assistance, troubleshooting, software and firmware updates, and hardware replacement services for eligible devices.

Designed for organizations that rely on Fortinet equipment, FortiCare helps IT teams manage technical issues, maintain supported systems and reduce the operational impact of network problems.

Key Features and Benefits

• Technical support: Access support resources for eligible Fortinet products and service entitlements.
• Troubleshooting assistance: Help diagnose and resolve supported hardware, software and configuration issues.
• Firmware and software updates: Access eligible updates according to the active service entitlement.
• Hardware replacement services: Replacement options may be available for eligible devices, depending on the purchased support level.
• Support entitlement management: Manage registered devices and applicable support contracts through Fortinet’s support portal.
• Business continuity: Help maintain the reliability and availability of business network infrastructure.

Suitable For

FortiCare support is useful for businesses operating Fortinet firewalls, switches, wireless access points and other supported products. It can be particularly valuable for enterprise networks, branch offices, service providers and organizations where network downtime affects business operations.

Support Levels and Coverage

Fortinet offers different support options with varying service features. Coverage may include technical assistance, software updates and hardware replacement, depending on the service level and device eligibility.

Before purchasing, confirm the exact FortiCare service level, compatible device model, serial number eligibility, support duration and any applicable replacement conditions. Response times and hardware replacement arrangements are determined by the specific service entitlement.

Why Buy FortiCare Through Globikom?

Globikom supplies networking, telecommunications and IT solutions for businesses across Kenya and Africa. Contact our team for FortiCare support pricing, renewals and assistance identifying the appropriate service for your Fortinet equipment.

Request a quotation from Globikom Kenya for Fortinet FortiCare support and maintenance.

Note: This listing represents a support service, not a physical appliance. Actual coverage is subject to Fortinet’s applicable service terms and the purchased entitlement.